We understand that buying or selling properties by auction can be a daunting experience so we always do our best to talk you through the process, keep you updated on progress and ensure everything is as stress-free as possible. We pride ourselves on our high levels of customer service, our regional and national property expertise and our honesty.
But don’t just take our word for it, read what our customers say about us:
“[We] would like to thank you for all your help and support over the last couple of months. We hadn’t really considered the auction route, probably due to a lack of understanding of its benefits and pitfalls. We feel that with your patience, encouragement and professionalism, we have definitely had a very positive experience and we are more than happy with the auction outcome.”
“You and your firm’s professional approach were outstanding and I was amazed at the amount of technology that you use on the day. The screens and bidding information are clearly a great benefit to everyone in the room. You have an excellent team, who all worked so very hard during the sale.”
“I’d like to take this opportunity to thank you for your excellent service and customer care; the prompt email replies and general help have been much appreciated. I would have no hesitation in buying property through you in the future.”
“I’m still on cloud nine and wanted to contact you properly to say thank you for all your help and support during the purchase. Your friendly, professional manner made a very stressful situation so much easier to cope with. Fingers crossed now for a smooth completion. Thank you again.”
“I would like to thank you for the excellent service that you and your company provided from start to finish. This was my first experience of selling a house by auction so I entered the process with reservations. To actually attend the auction when your own property is being sold was fascinating, if not a little stressful. To actually achieve a sale at a greater sum than we dare hope was something else.”
“Thank you very much for all your help. It was a great experience selling a property with you. NO STRESS. It’s got to be worth millions!!”
“Thank you for a really stress-free process. We are very grateful.”
Mr & Mrs B
A sale board went up very quickly and the advertising was very impressive in the catalogue and on the internet. The auction room was a very impressive room and all the staff were very supportive. My house was displayed on the big screen and the bidding began with lots of interest. We had thought the house would go for around £85,000 – it sold for £98,500.
It has been so straight forward with no massive estate agent fees and my house went up in price not down in the way it happens with estate agents. I am now very nearly a cash buyer which really helps with negotiating on the next property!”
“Thanks for a great service.”
“We would like to thank you for your very efficient service in the sale of our house. The staff were always very helpful and polite, every time we had to ask for help or information with anything. We really did appreciate everything you did for us.”
Mr & Mrs C
“Thanks Abi, great work 🙂 Was really good idea to do second viewing with the other viewers… Will definitely use you again!”
“It was our first experience in attending and bidding at a property auction. Our preparation was greatly assisted by your team in Nottingham and in particular Ruth, Abi and Rachael. Nothing was too much trouble and they were always helpful responding to our regular and no doubt irritating enquiries. They continually put our minds at ease and helped our confidence no end. Prior to the auction we visited several properties in the catalogue and found Brian also very helpful and pleasant to deal with.
We found the experience enjoyable and your personal management of the process relaxed and professional. After the auction we reviewed our situation and subsequently purchased a similar unsold property in the same area that was still available. Part of our decision making was aided by Abi, Ruth and, during the final viewing the next morning, organised by Andrew.
“In recent weeks I have been interested in purchasing a property that your company has been marketing and eventually sold yesterday at auction. During that time I have been fortunate to have had a lot of dealings with young Sumina Rashid, or Sam as she is known.
I live in New Zealand but intend to buy a property or two in the south of England as both investments and a place to live. In dealing with Sam I have found her to be extremely polite, energetic and skilled. She has been patient with me as I try to comprehend the essential differences between our two systems of purchasing property in UK. The other difficulty is the 11 hour time zone difference, whereas I certainly did not expect Sam to be up at 3am emailing me her responses or replies, I found that she made it easy for me to communicate with your office regularly.
The other obvious difficulty was to grasp some form of opinion as to the value or suitability of any property when unable to personally view that property. Sam was extremely helpful in putting me in contact with Council and others who were able to allow me to assess the value to me of the property. For this I am extremely grateful.”
“I’d like to thank you for an excellent service throughout. Ruth was on the ball throughout and gave me great confidence that everything was going well. My gratitude also goes to Abi who rose to the occasion brilliantly on the day and arranged the auction in your offices that brought me a further £13,750 while I was on the golf course. Congratulations to all.”